We get asked many great questions on a regular basis,

Do you have a question about professional wedding videography or related topics? If so here is a chest full of info. 

Feel free to contact us if you have anything else to ask!

:: VIEWING CLIPS ::age and Preview Pages...

1. I see nothing. No player or anything but an Adobe Flash Player button.
This occurs when you do not have Flash player Version 9.0.115 or above.  Click the button and install it, then refresh the page you were on. You should see a control on most browsers that offers a quick and painless upgrade to the latest flash player.

2. How do I enable Javascript? Visit this page and find your browser and follow the instructions.
CLICK HERE TO SEE HOW TO ENABLE JAVASCRIPT.

3. I am prompted to install something.  Is this safe?
ABSOLUTELY!  It is asking you to install the latest Adobe Flash Player.  They release updates approximately every 18 months.  You'll have to do it sooner or later, so why not do it now and enjoy the pristine quality of our video clips?  It is simple, quick and there isn't any risk involved... plus it is free!

4. The video starts to play, takes a long time to download or stutters... Why?

By default, our clips are streamed between 1.5 - 2 Mbps average bitrate.  This means that you should stream the clips fine if you have a decent internet connection.  If you find the clips constantly is buffering, either press pause and let the clip download more OR press the "View Low Bandwidth" button to receive a smaller dimension file with a lower bitrate.  Another cause for stuttering video is too many open windows taking up too much of your RAM or other causes.
he HD DEMO page...
5. Can I view High Definition?

We had HD clips online once before and too many people said they couldn't play them so we took them down; HOWEVER, our clips posted now are a compromise of true HD and what you would normally see on websites vs. what most people can play on their computers.  In fact, most browsers' screen resolutions are set lower than HD dimensions so what's the point?  We're confident you'll find our clips more than sufficient for online viewing.
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6. The previews are too dark, too light, or don't look good... in fact, nothing looks good on my computer now that I think about it.
Well, chances are your video card and monitor are not calibrated. A good tutorial for calibrating your monitor can be found here:
DisplayCalibration.com | Calibrate Your Computer Display Or Monitor

:: BOOKING & PACKAGES ::

1. What are your travel fees?
Distances greater than 2 hours of Rogersville, TN will be billed at $60/hour and/or airfare and/or overnight accommodations if necessary for Documentary & Cinematic packages. For example, if your event is 3 hours away, we will bill you $120 for travel... 6 hours total driving time - 4 hours included = 2 hours @ $60/hour = $120. (We utilize google maps to calculate estimated driving time and bill according to the results shown when we map your location(s).)  Click on the google maps link and enter your wedding location address in the "Get Directions From Here Link to see the time for yourself.

Destination weddings are determined to be more than 5 hours away from Rogersville, TN. We will determine which method of transportation is the most viable and may require airfare, any fees, taxes or licenses imposed, extra seat or extra fee for transporting our equipment depending on the package and add-ons you chose. We can discuss all of this during your inquiry. See where we have been!

2. Where do you provide services?
We will go almost anywhere in the USA provided you pay for our travel arrangements! We have had the pleasure of filming in these fine locations: Locations JC/DV Productions Services

3. I want to book you, what do I need to do?
1st, Pick and choose your desired package and options the wedding page, then press submit & review selections. Then Fill out the contact form and press submit.

2nd Once we contact you and state that we are ready to proceed, Sign and send the contract back to us. We only provide the contract to you after we discuss your wedding and availability.

3rd Send payment of at least the non-refundable retainer fee to guarantee your date.  A signed contract alone does not guarantee your date!

4. Is the retainer fee an additional fee on top of the package price?
NO! We deduct the non-refundable fee and any additional payments from your invoice.

5. So and So said they can do my video a lot cheaper than you?
Compare apples to apples... You simply can't go by what someone offers in terms of packages as not all things are created equal. Yes, someone may offer your more coverage time or bells and whistles, but we will give you a rock solid product and service.  You get what you pay for... MAKE SURE what you are getting.  Don't expect to bite and taste a sweet apple and you really get a sour lemon.

6. Why are your prices higher than most around here?
We'll repeat what we said in #5... Compare apples to apples... You simply can't go by what someone offers in terms of packages as not all things are created equal plus our demand has risen and we can't film 10 weddings a weekend!

7. Why do you charge TN Sales Tax on the whole package?
Because we are a real business and are required to by the TN Department of Revenue to charge sales tax on EVERYTHING we do for you unless it is out-of-state OR for services provided to tax-exempt establishments for things they are reselling, etc. This goes for the actual tangible property (product) as well as the labor that goes into producing said product. Its not just videography, photographers have to charge it as well! We don't like it any more than you do but is a reality in running a legit business.

:: PROFESSIONALISM & WORK PRACTICES ::

1. How well do you work with other vendors?
We work extremely well with other vendors. We often become friends with other vendors and refer each other to customers if they are looking for such services. We are all there for you, to serve you, and all vendors should realize that.

2. Are you unobtrusive? How noticeable are you?
Unobtrusive is such an overused word. People will know we are there, however we will not do things to attract attention away from you. During ceremonies, we don't use our spotlights, but may in receptions but only when necessary. We don't move around the back of the altar area............. all the horror stories you may have heard, chances are, we don't do it.

If you have any concerns, feel free to state them to us during initial conversations.

:: HIGH DEFINITION::

1. What exactly is High Definition format?
High Definition is anything over 480 lines of resolution. The 2 most common "flavors" are 720p and 1080i and 1080p. Basically speaking, Standard Definition (SD) has been around since TV introduced basically, and HD is the future, but is here today. The picture is amazingly stunning, sharp & crisp, colors are remarkably accurate and breathtaking.

2. My TV looks pretty sharp and the HD in stores don't look too much different.
That's because there are several stores out there that are just up-converting SD footage onto a HDTV. We won't mention these stores' names, but best to go to a Big Box Store or other higher end electronic store to view their true HD displays.

 

3. Do you deliver High Definition?  YES!  Both of our package bases include Blu-ray delivery!  

If you weren't immediately impressed and amazed when you saw the HD demo footage, then you didn't see the real thing.